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We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To qualify for a refund:
The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Contact us at [email protected] to initiate your refund request.
Provide the necessary details, including your order number and the reason for your refund.
We will notify you once we’ve reviewed your refund request.
If approved, the refund will be processed, and the amount will be automatically credited to your original payment method.
Please note:
It may take several business days for your bank or credit card company to process and post the refund.
We recommend checking with your financial institution for their processing times.
Certain items are non-refundable, including:
Perishable goods (e.g., tea products that have been opened).
Gift cards.
Items marked as final sale.
Original shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs, except in cases where the product is defective or we made an error in your order.
Refunds for international orders will be processed in the same currency used at the time of purchase. Any differences due to currency conversion or international fees are not refundable.
We may update this Refund Policy from time to time to reflect changes in our business practices or for legal reasons. Please review this policy periodically for updates.
For questions or assistance, contact us at:
Steepl Tea Inc. [email protected]
Last updated: December 18, 2024.
